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    MFA Access to Salesforce and lost/replacement device
    Schoolworks Knowledgebase
    Schoolworks Knowledgebase User Management MFA Access to Salesforce and lost/replacement device
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    MFA Access to Salesforce and lost/replacement device

    Brett Talbot By Brett Talbot

    MFA (multi factor authentication) is typically managed by users installing the Salesforce Authenticator mobile application.

    Here is a Salesforce article on how to install and configure the mobile app:

    https://help.salesforce.com/s/articleView?id=sf.salesforce_authenticator_add_account.htm&type=5

    User has lost phone

    If the user has lost their phone and needs to setup a new phone, the quickest way is for the Salesforce Admin to remove the MFA device in the User profile:

     

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    Brett Talbot
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    https://help.salesforce.com/s/articleView?id=sf.salesforce_authenticator_add_account.htm&type=5

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