How to configure and use Push-to-talk for x-hoppers on mobile
Introduction
The feature allows you to send Push-to-talk (PTT) messages to x-hoppers broadcast from a group conversation on mobile. With this option, users can send voice messages to x-hoppers broadcast via mobile and receive broadcast messages to conversations on mobile, having them played automatically in Speaker mode.
Requirements
x-hoppers system on WMS 7.0X or higher
x-hoppers-SalesFloorHopper subscription plan or higher
ACL rule “Can see call recordings”
A broadcast configured in x-hoppers admin -> Broadcasts
Mobile app 2.05 and higher
Configuration
The configuration steps should be completed by an admin.
The PTT feature is enabled by default. For the feature to work on mobile, make sure that the Dialplan procedure used for managing x-hoppers calls (“users” as a rule) includes pbxservices (Service Codes Dialplan).
Make sure that a broadcast is configured in x-hoppers admin -> Broadcasts. This broadcast should include all x-hoppers headset users and mobile app users who will use the PTT feature. When configuring a broadcast, activate Transcription option to automatically send transcriptions and audio recordings of voice messages to dedicated x-hoppers broadcast conversation.
Usage
In addition to sending and receiving voice messages to x-hoppers broadcast via mobile, you can connect a PTT headset, such as Jabra Perform 45, and use it to send and receive PTT messages in broadcast conversations. To connect the device, go to Settings -> Integrations in the mobile app and tap Connect under Push-To-Talk button.
Note: The Push-to-Talk button can currently be used to connect only Jabra Perform 45 headset.
Important: On Android, it is necessary to allow "Nearby Devices" permission for the mobile app for the Push-to-talk feature to work.
Subscribe to x-hoppers broadcast
Select x-hoppers broadcast conversion on the Inbox tab and subscribe to it using one of the options:
Press and hold the relevant conversation -> on the pop-up screen that appears below, tap Enter x-hoppers group
Open the conversation -> proceed to the conversation Info frame -> tap More -> tap Enter x-hoppers group
Once you are subscribed, a dedicated broadcast icon becomes active (green). You start receiving the group messages that are automatically played to you on mobile in Speaker mode. What is pronounced in x-hoppers broadcast is added as a message from the relevant user with a transcription and audio recording
Send voice messages
Current limitation: PTT messages should not be longer than 5 minutes in case of x-hoppers broadcast with transcription of in-store conversations enabled.
To send a voice message to x-hoppers broadcast, open the conversation, press and hold the Push-to-talk button next to the message field
When finished, release the button
Your voice message is played to all connected users in x-hoppers broadcast as well as it is posted as a text message with an audio recording
Unsubscribe from x-hoppers broadcast
Select x-hoppers broadcast conversion on the Inbox tab and unsubscribe from it using one of the options:
Press and hold the relevant conversation -> on the pop-up screen that appears below, tap Exit x-hoppers group
Open the conversation -> proceed to the conversation Info frame -> tap More -> tap Exit x-hoppers group
