Mid Course Feedback Configuration
Details of the Mid Course Feedback questionnaire configuration, launched in July 2023.
Please do not adjust any of the configuration of these questionnaires in the system without first checking with Schoolworks Support.
4 x Tests:
Mid Course GE NEW (https://londonschool.lightning.force.com/lightning/r/SWKS__Test__c/a1x4J000006RJDZQA4/view)
Mid Course GEBG NEW (https://londonschool.lightning.force.com/lightning/r/SWKS__Test__c/a1x4J000006m9rGQAQ/view)
Mid Course 3W NEW (https://londonschool.lightning.force.com/lightning/r/SWKS__Test__c/a1x4J000006m9qIQAQ/view)
Mid Course 3H NEW (https://londonschool.lightning.force.com/lightning/r/SWKS__Test__c/a1x4J000006m9q3QAA/view)
Questions
4 questions, as per client spreadsheet: https://docs.google.com/spreadsheets/d/1C1seP3dnOqp8NklzW3g3gbRFkImwMakkmEtLa2KSliM/edit#gid=1925098796
All students receive the same questionnaire.
Only the accommodation question is dependant on a Test Section Question Trigger (dependant whether the student has accommodation with the school or not)
Test Triggers
There are 4 different tests generated at different points.
This is controlled by a field on the Service called “Mid Course Feedback Type”:
GE
Sent dependent on a number of triggers, and on a particular series of configured dates (configured until the end of 2024):
In general, any active Course/IT bookings of the configured Service, longer than 3 weeks that are not starting/ending their Enrolment in the week
GEBG
Sent dependent on a number of triggers, and on a particular series of configured dates (configured until the end of 2024):
In general, any active Course/IT bookings of the configured Service, longer than 3 weeks that are not starting/ending their Enrolment in the week
3 Weekly
Sent dependent on a number of triggers, every three weeks:
In general, any active Course/IT bookings of the configured Service that are not starting/ending their Enrolment in the week
3 Hours
Sent dependent on a number of triggers, for any IT bookings once they have been marked Present for 3 hours:
Note:
There is a control on School record to determine whether the Test is operational or not for that School (Enable Mid Course Feedback).
Currently operational for HPG, LSE-OFF, LSE-Online, but not operational for LSEC, LSIC, LSO, WS
Student Communication
When the Test Result record is generated, the system sends an auto email to the Student Email (from their Account) with a link to complete the Test:
The Test Result record is also visible in the Learner Portal.
If the student does not complete the questionnaire in the week, they are sent a reminder email at 7am on Friday morning:
When the student submits the questionnaire, they receive a confirmation email:
If the student has still not completed the questionnaire, they are not sent any further reminder emails, but the email link will remain valid and the test will remain in their Learner Portal.
Low Score Warning
If a student chooses 1 or 2 in one of the sliding scale questions, or Yes or No (implying negative experience), a range of staff members are sent an immediate email:
The recipients can be found on the Email Alert record: https://londonschool.lightning.force.com/lightning/setup/WorkflowEmails/page?address=%2F01W4J000000Dc5I, currently:
Reporting
Report showing all submissions in the previous 168h (7 days) is sent every Friday at 12pm to a range of recipients:
Report showing all submissions all time (can be copied for analysis):