Final Feedback Configuration
Details of the Final Feedback questionnaire configuration, launched in July 2023.
Please do not adjust any of the configuration of these questionnaires in the system without first checking with Schoolworks Support.
Test Name: Final Feedback NEW (https://londonschool.lightning.force.com/lightning/r/SWKS__Test__c/a1x4J000006RJDeQAO/view)
Questions
46 questions, as per client spreadsheet: https://docs.google.com/spreadsheets/d/1C1seP3dnOqp8NklzW3g3gbRFkImwMakkmEtLa2KSliM/edit#gid=1421781205
NB 2 additional questions added 20/09/2023, as per TICKET-11393, so total now 48.
All students receive the same questionnaire, regardless of School, Enrolment, Bookings.
Questions displayed are dependant on various Test Section Question Triggers to tailor the questions to the Student’s Bookings (https://londonschool.lightning.force.com/lightning/o/SWKS__Test_Section_Question_Triggers__c/list?filterName=00B4J000007CSRCUA4)
These are controlled by three new fields on the Service record:
These fields need to be maintained on the Course, IT and Accomm Services, if any new Services are added for example.
Test Triggers
Test Result records published for ALL eligible enrolments 2 days prior to Enrolment End Date, i.e. typically Weds early morning 00:05.
This is dependant on a range of Test Triggers:
Note:
There is a control on School record to determine whether the Test is operational or not for that School (Enable Final Feedback).
Currently operational for HPG, LSE-OFF, LSE-Online, but not operational for LSEC, LSIC, LSO, WS
The Test applies to any Enrolments with at least either a Course or IT booking.
Student Communication
When the Test Result record is generated, the system sends an auto email to the Student Email (from their Account) with a link to complete the Test:
The Test Result record is also visible in the Learner Portal.
If the student does not complete the questionnaire on the Wednesday or Thursday, they are sent a reminder email at 7am on Friday morning:
When the student submits the questionnaire, they receive a confirmation email:
If the student has still not completed the questionnaire, they are not sent any further reminder emails, but the email link will remain valid and the test will remain in their Learner Portal.
Low Score Warning
If a student chooses 1 or 2 in one of the sliding scale questions, or Yes or No (implying negative experience), a range of staff members are sent an immediate email:
The recipients can be found on the Email Alert record: https://londonschool.lightning.force.com/lightning/setup/WorkflowEmails/page?address=%2F01W4J000000Dc58, currently:
Reporting
Report showing all submissions in the previous 168h (7 days) is sent every Friday at 12pm to a range of recipients:
Report showing all submissions all time (can be copied for analysis):